News releases

DON'T LET YOUR BUSINESS BE BUILT ON A HOUSE OF CARDS!

Practical Change People was officially launched at a special event at The House of Lords on Wednesday 10th October 2007. The Houses of Parliament have often been quoted as a 'House of Cards' - it's crucial that those businesses operating in the financial services sector don't find themselves in the same predicament.

The challenge for businesses throughout the financial services sector - whether you are looking at the life and pensions or general insurance markets - is to create greater value from existing customers. This is no mean feat when you look at the level of competition that now exists in the market, combined with the high degree of regulation applied to the industry.

That's where PCP can play a valuable, perhaps even vital, role. PCP helps businesses in the retail financial services sector maximise value and reduce operational costs. We make it our business to help your business increase its operational value, whilst ensuring you stay compliant.

Key to PCP's proposition is that we are truly hands-on and we provide you with consultants have genuine industry expertise. We don't simply create strategies and then leave you to work out how they can be implemented. We stay with you to implement those strategies, starting with a free consultant if you take up our offer of a free diagnostic

The key areas we address are:

 - Strategic Implementation
 - Operational Excellence
 - Customer Value Management
 - Operational Risk

The PCP Guarantee
We offer all our clients this simple guarantee: We work on results and we won't receive full payment until you see dramatic changes in your operational excellence. This means we are properly motivated to make sure the job is done properly and achieves your goals.

A free PCP Diagnostic
A PCP diagnostic is the first step towards improved profitability. Whether it is Operational Excellence or Customer Value Marketing, we invest our time - and our money (by deploying a free consultant)- analysing your business and business processes and practices. This includes a two day visit to tour your operation and talk to all relevant employees.

To find out more about how PCP could help your business, get a potentially free solution and set up your free PCP Diagnostic, please contact me at:

or 01872 274114

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Tim Ablett, former Chief Executive of FirstAssist Group, has been appointed by leading financial services consultancy, Practical Change People (PCP), as a consultant specialising in the general insurance sector.

PCP was founded in 2005 to help companies in the insurance sector to maximise their customer relationships and marketing budgets, improve operational effectiveness and achieve optimum regulatory compliance. Focusing on three key sectors - life insurance and pensions, general insurance and retail banks/building societies - PCP has worked with a number of companies to help them create operational value by increasing customer and staff satisfaction, whilst at the same time reducing costs.

Tim Ablett’s appointment will capitalise on his extensive experience in the general insurance sector to help build PCP’s client base and develop new propositions.

Prior to leading the FirstAssist Group of which he is still a Non-Executive Director, Tim Ablett was Managing Director of Groupama Insurances. Before that he was Director of Health Division for Royal & Sun Alliance. His He believes that his 30+ years experience in the general insurance sector will help PCP develop its propositions to tackle the combined challenges of customer acquisition and retention and regulatory compliance.

“The challenge for the general insurance sector is to create greater value from existing customers” confirmed Ablett. “This is no mean feat when you look at the level of competition that now exists in the market, combined with the high degree of regulation applied to the industry. For many companies it is exceptionally hard to look outside of the day to day business and this makes it extremely difficult to identify the best opportunities for profitable growth.”

In today’s insurance industry, customers have more choice and profit margins are becoming ever more compressed. Companies are beginning to realise the direct correlation between customer retention and operational efficiency and the priority this should take over searching for new customers. PCP aims to improve its clients’ end-to-end customer experience and eliminate excess workloads and wastage in processes.

For further press information please contact Wendy Harrison or Parm Evans at HSL on 020 8977 9132.